Lots of cheery encouragement and 'everything will be alright' quips from Team India. Host files have been played with, Adobe Cleaner used 3 times, all other apps and creative cloud deleted and reinstalled (despite all of them working ok).
This guide describes how to install Office 2016 on your Mac OS X computer. We strongly encourage everyone who has been using Office 2011 to switch to Office 2016, as it is more feature rich and secure. Office 2016 also provides integration between Office 365, which is available to all UO students, faculty, and staff. Please note that the actual version number of the Microsoft Office software referred to in this guide is 15.12.3. For convenience we will refer to it as Office 2016 for Mac OS X.
Before beginning this process you should save any Microsoft Office documents you are working on, and close all components of the Office Suite (Outlook, Word, Excel, PowerPoint).
STEP 1) Log in to Office 365 at http://office.uoregon.edu.
Once you have opened office.uoregon.edu in your browser you will need to sign in with your UO email address (i.e., your Duck ID, including the @uoregon.edu at the end), and password.
After you have signed in you should see one of the following screens:
Screen A (below). It’s distinguishing feature is a bright orange Install now button. If you see a screen like Screen A, please follow the steps indicated in STEP 1 A below.
Screen B (below). You will see a screen similar to the one below after you have logged in to your Office 365 account more than one time. If you see a screen like Screen B, please follow the steps beginning with STEP 1 B below.
STEP 1 A: Press the Install Now button to start the download. Note that the download may take a while to complete, as the installer file is large. When the installer file fully downloads, skip to Step 2.
STEP 1 B: You should see an Office 365 text region near the upper left area of your screen. Click the Office 365 region.
You should see a screen similar to the following:
STEP 1 C: Click the Install link, as shown within the red box above, with the text “On a PC or Mac: Install“.
Your screen will change to show any current installs of Microsoft Office you may have already activated, and an Install button.
STEP 1 D: Click the Install button (outlined in red above) to download Microsoft Office. This is a large file and may take a while to download.
STEP 2) When the Office 365 installer is fully downloaded it will be located in the Downloads folder, as shown below:
There are multiple ways to get into the Downloads folder. From the Finder, the fastest way is by using the keyboard shortuct – COMMAND + OPTION + L.
Above, are two other ways to access the Downloads folder. For some, a shortcut may already exist on the dock, indicated by a yellow circle above. It may appear as a stack or as a folder, but should say Downloads when you hover over it. If it is not on your dock you can search for it using Spotlight (shortcut – Command + Spacebar). The Spotlight button is circled in light blue above. Click the magnifying glass and type in “downloads”. Once inside, the most recent file should be the download for Office 2016.
STEP 3) Double-click the Microsoft Office download.
An installation package window will open, and should look something like this:
Click the Continue button to proceed.
Click Continue again after looking through the Software License Agreement.
To move forward you will need to Agree to the license agreement, by clicking the Agree button.
Select the destination for the install. Typically this will be titled Macintosh. Click Continue to proceed.
STEP 4) Press Install to begin.
You will need to enter an administrative name and password to allow the installation. If your computer was configured by COEIT, this will be your Duck ID (the first part of your UO email address before the ‘@’) and password. Otherwise, this is whatever administrative name and password you have set up.
It may take a few minutes to write the files.
Once it is finished writing the files, click Close to finish.
You should now be able to open and use the new Microsoft suite. If you need to update the shortcuts on your dock you can drag the Microsoft Office 2016 icons one at a time, to the dock. These application files can be found in the Applications folder on your computer (shortcut – SHIFT + COMMAND + A).
Procedure for signing in to your Adobe Federated Account
The Creative Cloud Desktop app is the best way to download, install, and update your Creative Cloud apps. You can download the Creative Cloud Desktop app here:
You must have administrative rights on your computer to install Creative Cloud.
After you download, install, and launch the Creative Cloud Desktop app, you'll be presented with the Sign In screen.
Type your NetID email ([email protected]) in the Email address field and click the blue Continue button.
UW-Madison's NetID login screen will open, and you will log in with your NetID and NetID password.
After you finish logging in with your NetID, you'll be returned to the Creative Cloud Desktop app with your available applications displayed. From there, you can install, update, or open the apps.
If at any point you're presented with a choice between Personal Account and Company or School Account when signing in, choose Company or School Account (see image below).
Your Adobe Federated account is completely separate from any other Adobe accounts you may have, even if prior Adobe accounts use your [email protected] email address. If you do have a prior Adobe account under your [email protected] email address, you'll be presented with a choice between Personal Account and Company or School Account when signing in. To access your Federated Account, choose Company or School Account.
You should not install software on UW-owned computers without the approval of your department's IT staff.
Always back up your files. Never store the only copy of a file in the cloud storage associated with your Creative Cloud subscription. Please follow this link for advice on backing up your personal files, or contact your IT support staff for assistance in backing up UW files.
For details on eligibility for the Adobe software licensed under UW System's ETLA, please see https://kb.wisc.edu/internal/page.php?id=78460
Tips for Troubleshooting Common Issues
The Creative Cloud Desktop app displays a 'You don't have access to manage apps' message when you click on the Apps tab:
If the Creative Cloud Desktop app is displaying that message, follow one of these procedures to fix:
Mac: https://www.youtube.com/watch?v=tx_6lli2BGQ
Win: https://www.youtube.com/watch?v=FyphY4QJk44
Although the titles of both of these videos describe them as fixes to the missing-apps-tab issues, they also fix the 'You don't have access to manage apps' message.
The applications appearing in the Creative Cloud Desktop app are all listed as trial versions.
If you've followed the procedure for installing Creative Cloud above, and all applications are appearing as trial versions, there may be an issue with the login ID. Adobe logins can be persistent and difficult to change. Please log out of your Adobe account on all the browsers that you use and the Creative Cloud Desktop app, then restart the machine.
After restarting, open the Creative Cloud Desktop app, type your NetID email ([email protected]) in the email address field and click the blue Continue button. That should open the UW-Madison NetID login window, where you can log in with your NetID and password.
If at any point you're confronted by the choice of Personal Account or Company or School Account, choose Company or School Account.
After completing NetID login, the apps appearing in the Creative Cloud Desktop app should no longer be in trial status.
If all else fails, use the Creative Cloud Cleaner tool to uninstall, completely remove all vestiges of previous Creative Cloud installations, and reinstall.
Remove previous versions of all Adobe apps installed on the machine. Uninstall the apps using the 'Uninstaller' in the 'Applications' tab (Mac) or 'Uninstall a Program' from the Control Panel (Windows). Make sure that no previous version apps exist on the machine.
Remove any remnant Adobe folders existing on the machine.
Mac OS: /Library/Application Support/Adobe ~/Library/application Support/Adobe
Run the Creative Cloud Cleaner tool on the machine:. https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Restart the machine.
Install the Creative Cloud Desktop app from: https://creative.adobe.com/products/download/creative-cloud
When launching Acrobat on a Mac, you receive an error message that includes the words, 'The serial number 1591[...] is already in use by the maximum allowed computers.'
Close all Creative Cloud and Adobe services using Activity Monitor.
Download and unzip this file.
In Finder, go to > Library > Preferences and insert the downloaded and unzipped file (com.adobe.acrobat.pro.DC.plist). Authenticate if necessary. If a file with the same name is already there, replace it with the downloaded file.
In Terminal, run this command: sudo killall cfprefsd
Adding administrator roles (e.g. deployment admin or support admin) for IT staff.
Escalations for questions regarding access to Creative Cloud subscriptions licensed under UW System's Adobe ETLA:
Should be classified as:
Service: Computers, Hardware & Software
Category: Software Activation
Subcategory: Non-Microsoft Software
For ALL incidents, gather the following minimum required information:
Clear, detailed description of the problem. Include:
Operating system, including version and edition.
Name and description, including source, of the installation package used.